Last Updated: 12/25/2023

Introduction

At Kevin & Coco, we are committed to ensuring the satisfaction of our clients. While we stand behind the quality of our products, we understand that issues may arise. This policy outlines the conditions under which returns and refunds are processed.

Returns Due to Quality Issues

  • Eligibility for Returns: We accept returns only in cases where there is a quality issue with the product.
  • Time Frame: Returns must be initiated within 30 days from the date you receive your order.
  • Condition of Products: Items must be returned in the same condition in which they were received. This includes the original packaging and any accompanying materials.

Process for Returns and Refunds

  1. Notification: Please notify us immediately if you encounter a quality issue with any product. Provide a detailed description of the issue and, if possible, include photographic evidence.
  2. Return Authorization: Upon reviewing your return request, we will inform you whether your return has been authorized. Authorized returns will receive an RMA (Return Merchandise Authorization) number and instructions on how to proceed.
  3. Shipping the Product Back: You are responsible for shipping the product back to us. The product should be securely packaged to prevent any further damage.
  4. Inspection: Once we receive the returned item, our team will inspect it to verify the quality issue.
  5. Refund or Replacement: If the quality issue is confirmed, we will process a refund to your original payment method or offer a replacement, depending on your preference and stock availability.

Non-returnable Items

Please note that we do not accept returns if the issue is not related to product quality. This includes, but is not limited to, dissatisfaction with color, texture, or general performance that does not indicate a quality defect.

Shipping Costs

  • Return Shipping: The customer will not be responsible for the shipping costs of returning the product IF THERE IS A QUALITY ISSUE.

Contact Us

For any questions regarding our Refund and Returns Policy or to initiate a return, please contact our customer service team at info@kevincocoshop.com.

We value your business and will do our utmost to resolve any issues swiftly and to your satisfaction.